The International Writers Magazine: Reality Check USA
A-Riteway Construction Must be Stopped
A-Riteway Construction has been allowed to run a deceitful, negligent and dangerously haphazard business here in New Jersey for far too long.
Its spectacular string of unfinished or in many cases barely begun jobs -- despite gladly taking deposits -- false claims and empty promises and, as one livid victim of its egregious practices put it, "a blatant disregard for human decency" has cost an agonizing roll call of unsuspecting "customers" hundreds of thousands of dollars, along with grief and damages that its owner, a chunky, chain-smoking stutterer named Leonardo Petrosillo has apparently no intention of rectifying.I know this because I am a victim of A-Riteway and the devious Petrosillo, who at the time of this writing continues to take on new jobs despite a host of complaints stemming from what can only be described as a festival of carnage posing as legitimate construction. But I am also a reporter and have put that to good use by digging deeply into A-Riteway's pattern of at best incompetence and at worse malfeasance.
A-Riteway's shoddy work on the Clemens Estate (named, of course, for the great Mark Twain, who thrilled in deconstructing the habits of the brainless) began this past April, overrun with sloppy and mostly incoherent sub-contractors, who, while actually showing up --something those directly involved with the parent company or the obviously distracted and apathetic Petrosillo failed to do -- treated the grounds as if a refuse pit; leaving debris, broken glass, discarded materials and tools everywhere. One low point featured the pulling of fish from out of a community lake and, when confronted, dumped back in, bucket and all. When A-Riteway did show up, like for instance to blow insulation in walls or even to rebuild a wall, it was done in a way that even a layman such as myself harbored doubts these men had previously attempted anything resembling it.
Let's face it, I'm a maniac, and when things went sideways around here I blew several gaskets. After throwing these cretins off my property, I began to harass the poor girls at the A-Riteway office, not the least of which was Petrosillo's own sister, Maria, who for my money was the toughest and most honest of the bunch, which best explains why she walked on her feckless brother after finding no more excuses for the barrage of accusations hurled at her daily. More times than I can count the woman promised that Petrosillo or someone would show up when, in many cases, the workers were at disparate jobs or I later learned from inside sources working on Petrosillo's own home.
It was then, around early June that Petrosillo literally disappeared under a torrent of dubious alibis that he instructed his new receptionist, a soft-spoken and overwhelmed 25-year old named Rosemary Trapani to roll out on an hourly basis every day. "When Leo did show up to the office we gave him a list of customer complaints that he either would just ignore or would give me a rotating list of excuses written next to each customer to tell them where he had been, whether in the hospital or Europe or he was getting a shot in his back or in surgery," explains Trapani, who was so appalled by Petrosillo's disregard for civility she had to go on record to expose what she claims was a formulated attempt by him to respond to damaged property and unfinished jobs only when a disgruntled customer "lawyered up" and not before. "I dreaded picking up the phone because he had a specific story per client that I had to keep track of."
Trapani remembers that for a month and a half almost every call the office received were complaints: "On a normal day I took calls on average of one every fifteen minutes, and in some cases multiple calls at a time from people screaming at me that deposits were taken and work wasn't started.
"I was very angry and scared," continues Trapani. "Here I was a woman left alone in that office for hours on end and that any one of these people he took money from could come in and... who knows what?"
Quite sure after more than a week of unreturned calls and ignored texts that the jig was up, Petrosillo had all-but stolen the money I had given him and was not going to provide the proper services rendered, I set up a face-to-face meeting at the A-Riteway offices. Petrosillo agreed through Trapani.
For five hours I waited on a Tuesday morning, as Petrosillo told Trapani for me to wait for him throughout. Of course, he failed to show. I later learned that day from an A-Riteway worker, who feared so much for his job he begged me to have him remain unnamed, that Petrosillo had the entire workforce convene at his house to delegate the day's schedule in order to avoid meeting with me.
But that was his mistake.
While there I was able to obtain key information to help fill out the details of what was fast revealing itself to be a strategic level of bait, switch, duck and cover by A-Riteway for months on end. The workers and office staff, Trapani and a young and very frightened woman by the name of April regaled me with tales of confused and angered crews, apoplectic visits from wronged customers, and a blow-out resulting in the exit of a company partner named Rocco -- the name familiar to me as months before he had warned me that Petrosillo was in his own words, "going mad".
Documents left lying out in full view and posted blackboard lists displayed up to 30 different recalls (complaints from jobs completed badly) and impatient customers having invested money with no sign of work being done. I listened as call after call came in berating Trapani and demanding to see Petrosillo. I could see her cringe when a prospective customer would call looking for assistance. "I feel like telling these people to run," she whispered to me. "But what can I do?"
I took the information gleaned from my visit and began contacting some of A-Riteway's victims; David and his brother Raji Chandan from Jersey City, whose home was dismantled improperly for over a year after handing over $15,000 of the proposed 18 grand for a job never close to being done, Victoria Rodriguez from Hackensack, who hired A-Riteway in April and by May, after parting with a down payment and enduring a complete demo of portions of her home, was abandoned, Donna Brooks from Wayne, who was sold two erroneous "annual insurance policies" for gutters and face work not constructed properly in the first place, and a gentleman from the Newark area so livid over Petrosillo's chicanery he preferred to remain anonymous for this piece so that he could surreptitiously destroy A-Riteway on his own terms.
"I hated what Leo turned me into," says Rodriguez, who furiously tracked down Petrosillo's mother, allegedly the company's accountant, and threatened a lawsuit, which unleashed another spate of confused and unsupervised workers that eventually stopped showing up. "Dealing with Leo was like handling a drug attic, telling one lie after the other to get his fix until the whole thing implodes and the family gives up."
The Chandans' two-family home was left in "disaster" after what David describes as A-Riteway "sending people out here sporadically without supervision and half-completing crap work only after several calls to complain" (Trapani, who took many of them, estimates his brother Raji's calls to the office at five times a day). Upon discovering that the paving in the front of the house was not done with a proper permit resulting in the job being shut down by police, the Chandan brothers placed several unreturned panic phone calls to A-Riteway before contacting a new contractor. They were further angered to find that there had been major violations like no parchment put on plywood to prevent build up of moisture that could lead to harmful molding and another city inspector that confirmed an uneven stone staircase that previously had nearly caused Mr. Chandan and his sister-in-law to fall.
Donna Brooks, who's filed complaints to the Better Business Bureau (at present count there are a total of 31) was left holding completely useless "insurance contracts" from A-Riteway before her own freak-out calls led to her being told they would respond in 24 hours to any issues -- the key issue being major leaks from substandard work. Each time she was met with wait-times up to a week after which still no one arrived.
"By then I was pissed off and asked for the guy who sold me the insurance policies," Brooks explains. "I was told he no longer worked for A-Riteway and when I asked for the owner, they told me Leo was at the doctor (the doctor excuse, as confirmed by Trapani, was likely a completely fabricated con to avoid a professional response). Brooks then filed a small-claims case that soon went to court. Not surprisingly, no one, least of all the now running for cover Petrosillo bothered showing up.
The kick was the court judged against A-Riteway, but only when Ms. Brooks was instructed to return a week later to provide "expert witnesses" to prove her complaint, putting the consumer and not the obvious recidivist Petrosillo on trial. The system in effect is set up to protect marauders like Petrosillo and A-Riteway by making it nearly impossible to sue under the misty guise of "perceived value", as in my case, wherein the contractor can yammer on about having done enough work to justify the costs, while claiming customer impatience or general ignorance to the "inner workings of professional contracting".
At the time of this report, the length of breadth of which is still being unfurled, the North Haledon Police Department (the town where A-Riteway currently resides) has gotten involved. According to Trapani, one particularly fed-up customer demanding a check arrived late one afternoon in mid-June, a few days after I was there, with the police in tow. Given the runaround until day's end and threatening Petrosillo with arrest, the cops preceded to his home, where they found a purportedly dazed Petrosillo being helped by his wife to a hospital, the victim of an alleged nervous breakdown. (Petrosillo had told me himself for whatever its worth that he had begun to show signs of mental duress from pills prescribed to him after an employee he sacked ran him over with his car)
I followed up with local police weeks later and received a call back from a Detective David Parenta, who informed me that there were four different complaints against A-Riteway and I was welcomed to come down to the station to join in. I gladly did a few weeks later and spoke in length with several officers who all knew of Petrosillo's tactics, but beyond "keeping an eye on him" considered the matters civil cases. One source at the station confirmed to me that Petrosillo had been run ragged for weeks under a barrage of fiscal woes and was summarily evicted from his offices, where he had moved into only months before after rambling from his original location in Hawthorne, New Jersey. Another source proffered a theory that swirled around one complaint from a woman in Rahway, who had seen A-Riteway billboards further south, indicating perhaps that Petrosillo was expanding his reach in order to allegedly avoid too much local blowback to his gradually growing negative image.
It will be hard to do after this piece.
Or what may be coming from Trenton, as I later learned just minutes before sending this to press that Passaic County Consumer Affairs Senior Investigator for Consumer Protection Carol McClellan told another wronged A-Riteway customer from Mahwah that there have been so many complaints against A-Riteway that they had to send the entire case up to the state.
"Everyone at A-Riteway lied about things all the time," concludes Trapani. "The worst is that they wanted it to look like a completely family owned business, so much so that some of the workers would tell customers they were married to Maria and that Leo was their brother-in-law or even Leo's brother."
Not sure what will happen to A-Riteway or Leonardo Petrosillo once this hits newsstands and the long arm of the Internet, the results of Trenton's influence or the local police, but it is painfully obvious that something has these charlatans and any contractor who feeds on those who entrust them with their homes.
As for the Clemens Estate, after taking bids from reputable contractors for nearly two weeks in mid-June my job was completed by several entities, mostly the extremely professional Bernie Connors Construction and Rick Hamilton, a private carpenter who both rescued the place from Petrosillo's dim-witted disrepair, the running thread in opinion seemed to surround a practice of many New Jersey contractors that have used the downturn in the economy to under-bid legit companies in an attempt to get a name on a dotted line, grab the cash, start the job in the most rushed, slapdash way, and disappear, which A-Riteway has done and is still very likely doing to numerous new customers.
For the record, Petrosillo was warned this type of brutal action was coming from me. He was told in no uncertain terms that it was not a good idea to screw with a journalist, especially a vindictively crazed journalist, and the might of my viper pen would be unleashed should he not make right. But despite several calls (unreturned, of course) A-Riteway has presently declined to comment or make amends.
This, among 100 other reasons still being uncovered, is why A-Riteway must be stopped.
This is just the beginning.
© James Campion August 24th 2012
*They are still listed under the New Jersey Trenton Better Business Bureau. Use this service at your peril.
** If you want to file a complain about A-Riteway Construction file here
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